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SwissStop EXOTherm Notice

SwissStop EXOTherm Notice


   

IMPORTANT NOTICE
SwissStop EXOTherm Notice, July 28 2017

Dear Valued Customer,
 
On June 15th, Swissstop informed you of the stop-ride and stop-sale advisory for our EXOTherm brake pads. Although these pads were tested and certified by various institutes, including DIN EN ISO 4210 certification at Velotech.de, Swissstop recognized that they are not meeting expectations in terms of quality. SwissStop strongly believes in producing products of only the highest quality and, as such, we could not continue to sell the EXOTherm brake pads.
 
We are currently working on improvements to the production process so that we will be able to offer EXOTherm type brake pads for sale again in the future.
 
In addition to this work, we need to have an accurate count of the EXOTherm pads which have been sold to the market. Therefore, we kindly ask all customers and dealers to return the pads to the place of purchase.

Please see below the pads effected by the recall:

  • SwissStop EXOTherm Disc 25
  • SwissStop EXOTherm Disc 26
  • SwissStop EXOTherm Disc 27
  • SwissStop EXOTherm Disc 28
  • SwissStop EXOTherm Disc 30
  • SwissStop EXOTherm Disc 31
  • SwissStop EXOTherm Disc 32
  • SwissStop EXOTherm Disc 34
If you require replacements, Echelon Sports can offer pads SwissStop Disc E type. If a Disc E model is not available for a specific type of caliper, we can offer Organic or Disc S types.
 
Many thanks in advance for your understanding. We apologise for any inconvenience, but safety is of highest priority.
 
Kind regards,
Echelon Sports.